Irritable Hotel Liaison: Airline Travel Service Representative
In an exciting development, Cranky Concierge, a remote travel service dedicated to providing worry-free travel assistance, is expanding its operations Down Under. The company is currently seeking applicants based in Australia for a variety of shifts.
The role of a Cranky Concierge is to help travelers when things go awry during flight hours' closure, and to overlap with office hours at the beginning or end of the day. This could involve answering urgent questions, providing assistance to travelers who are stranded due to cancellations or missed connections, and helping to find new flight options using the Sabre Global Distribution System (GDS).
The successful candidate will work remotely, requiring a comfortable workspace, a computer (Windows or iOS), reliable internet, a smartphone (Android or iPhone), and a quiet work environment. A good knowledge of airline networks and options is essential to find alternatives quickly for stranded clients. While knowledge of Sabre or other GDS/ARS is preferred, it is not a strict requirement.
The Concierge's primary role also includes assisting with tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed. Background checks will be required for handling sensitive client data.
The salary range for this role is US$15-$17.50/hour. Reliability is critical, as the Concierge must be able to assist within 10 minutes of any alert notification.
The city in Australia that has taken on the position of Cranky Concierge for regular and additional shifts, covering the times 7pm to 3am and 8pm to 3am New York Time, has not been specified in the available search results. However, the positions are available on Mondays (7pm-3am New York Time, Tuesdays 9am-5pm AEST), Tuesdays (7pm-3am New York Time, Wednesdays 9am-5pm AEST), and Saturdays (8pm-3am New York Time, Sundays 10am-5pm AEST).
In addition to handling urgent issues, the Concierge may also be required to assist with travel planning, including booking air travel, hotels, car rentals, and transfers, when needed and workload permits. There may also be opportunities to pick up additional shifts and provide cover for other team members.
Cranky Concierge specializes in air travel assistance, especially during flight planning office hours' closure. The company prides itself on its commitment to helping travelers and its mission to provide useful and worry-free travel assistance. If you are passionate about helping stranded travelers and enjoy dealing with people, this could be the perfect opportunity for you.
For more information and to apply for the role, visit the Cranky Concierge website.
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